Al-Salam Company's Privacy Policy and Data Protection

*Privacy Policy*

This Privacy Policy ("Policy") explains how we collect your personal information ("Personal Information") that you may provide on Al-Salam Company’s website ("Website" or "Service") and any of its related products and services (collectively, "Services"), and how we protect and use it. It also explains the choices available to you regarding our use of your Personal Information, and how to access and update this information. This Policy is a legally binding agreement between you ("User", "you") and Al-Salam Company ("Al-Salam", "we"). By accessing and using the Website and Services, you acknowledge that you have read and understood this Policy and agree to be bound by its terms. This Policy does not apply to the practices of companies that we do not own or control, or to individuals that we do not employ or manage.

*Automatic Information Collection*
When you open the website, our servers automatically record information sent by your browser. This data may include information such as your device’s IP address, browser type and version, operating system type and version, language preferences, or the web page you were visiting before you accessed the Website and Services, the pages of the Website and Services you visit, the time spent on those pages, the information you search for on the Website, access times and dates, and other statistics.

Information collected automatically is used solely to identify potential cases of abuse and to gather statistical information about Website and Services usage and traffic. This statistical information is not aggregated in any way that could identify any specific user of the system.

*Collection of Personal Information*
You can access and use the Website and Services without revealing your identity or providing any information that would allow anyone to identify you as a specific individual. However, if you wish to use certain features of the Website, you may be asked to provide certain Personal Information (such as your name and email address). We receive and store any information you voluntarily provide to us when you create an account, post content, make a purchase, or fill out any forms on the Website. When required, this information may include the following:

Personal data such as name, country of residence, etc.
Contact information such as email address, address, etc.
Account details such as username, unique user ID, password, etc.
Payment information such as credit card details, bank account details, etc.
Geolocation data such as latitude and longitude.
Any other materials you voluntarily provide to us such as articles, images, comments, etc.
We collect some information directly from you through the Website and Services. However, we may also collect Personal Information about you from other sources, such as public databases, social media platforms, external data providers, and our co-marketing partners. Personal Information we collect from other sources may include demographic information, such as age and gender, device information, such as IP address, location, such as city and province, and online behavioral data, such as information about your use of social media sites, page viewing information, and search results and links. You may choose not to provide us with your Personal Information, but in that case you may not be able to take advantage of some features of the Website. We welcome users who have questions about mandatory information to contact us.

*Use and Processing of Collected Information*
In order for us to make the Website and Services available to you, or to fulfill our legal obligations, we need to collect and use certain Personal Information. If you do not provide the information we request, we may not be able to provide you with the requested products or services. Any information we collect from you may be used for the following purposes:

Create and manage user accounts
Execute and manage orders
Provide products or services
Improve products and services
Send administrative information
Send marketing and promotional materials
Respond to inquiries and provide support
Request user feedback
Improve user experience
Post customer testimonials
Provide targeted advertising
Manage prize draws and contests
Enforce terms and conditions and policies
Protect against misuse and malicious users
Respond to legal requests and prevent harm
Operate and administer the Website and Services
The processing of your Personal Information depends on how you interact with the Website and Services, your geographic location, and whether one of the following conditions applies to you: (a) if you have given your consent for one or more specific purposes; however, this condition does not apply if the processing of Personal Information is subject to Syrian consumer privacy law or data protection law; (b) if providing the information is necessary to perform an agreement with you and/or any pre-contractual obligations; (c) if processing is necessary to comply with a legal obligation to which we are subject; (d) if processing is related to a task carried out in the public interest or in the exercise of official authority vested in us; (e) if processing is necessary for the purposes of legitimate interests pursued by us or by a third party.

Please note that under some legislation, we may be permitted to process your Personal Information until you object to such processing (by opting out), without needing to rely on consent or any other legal basis mentioned below. In any case, we are happy to clarify the specific legal basis that applies to the processing, particularly whether the provision of Personal Information is a legal or contractual requirement, or a requirement necessary to enter into a contract.

*Billing and Payments*
If the Services require payment of fees, we request credit card or payment account information, which will be used solely to process payments. Your purchase data is kept only as long as necessary to complete it. After that, purchase information is deleted. When necessary to process future payments, and with your prior consent, your financial information is stored in encrypted form on secure servers of a trusted payment gateway provider, which is obligated to process your Personal Information in accordance with this Policy. All direct payment gateways adhere to the latest security standards overseen by the Payment Card Industry Data Security Standards Council (PCI SSC), a joint effort of brands such as Visa, MasterCard, American Express, and Discover. Sensitive and private data is exchanged over a secure SSL communication channel, and is encrypted and protected with digital signatures. The Website and Services also comply with PCI SSC security standards to provide the safest possible environment for users. Regular malware scans are conducted to enhance security and protection.

*Information Management*
You can delete some of your Personal Information that we have. The Personal Information you can delete may change as the Website and Services evolve. However, when you delete your Personal Information, we may retain a copy of it in our records for as long as necessary to fulfill our obligations to our affiliates and partners, and for the purposes outlined below.

*Disclosure of Information*
Depending on the requested Services, or as necessary to complete any transaction or provide any service you requested, we may contract with other companies and share your information, with your consent, with trusted third parties who work with us, and with any other affiliated or subsidiary companies we rely on to help operate the Website and Services available to you. We do not share your Personal Information with non-affiliated third parties. These service providers are not authorized to use or disclose your information except to the extent necessary to perform services on our behalf or to comply with legal requirements. We may share your Personal Information for these purposes only with third parties whose privacy policies are consistent with ours, or who agree to abide by our policies regarding Personal Information. These third parties are granted only the Personal Information they need to perform their specific functions, and we do not authorize them to use Personal Information or disclose it for their own marketing purposes or for other purposes.

In the event that we go through a business transformation, such as a merger or acquisition by another company, or the sale of all or part of its assets, your user account and Personal Information are likely to be among the assets transferred.

*Information Retention*
We will retain and use your Personal Information for as long as necessary to fulfill our legal obligations, resolve disputes, and enforce our agreements, unless a longer retention period is required by law. We may use any aggregated data derived from or including your Personal Information after it has been updated or deleted, but not in a way that would identify you personally. Once the retention period expires, your Personal Information will be deleted. Therefore, the right of access, right to erasure, right to rectification, and right to data portability cannot be exercised after the retention period expires.

*Information Transfer*
Depending on your location, data transfers may involve transferring and storing your information in a country other than your own. You have the right to know the legal basis for transferring information to a country outside the European Union or to any international organization governed by public international law or established by two or more countries, such as the United Nations, and to know the security measures we take to protect your information. In the event of such a transfer, you can find out more information by reviewing the relevant sections of this Policy or contacting us via the information provided in the "Contact" section.

*User Rights*
You have the right to exercise certain rights regarding your information that we process. In particular, you have the right to do the following: (a) withdraw your consent to the processing of your information if you have previously given it; (b) object to the processing of your information if it is carried out on a legal basis other than consent; (c) know whether we are processing your information, obtain information about specific aspects of the processing, and obtain a copy of the information being processed; (d) verify the accuracy of your information and request that it be updated or corrected; (e) restrict the processing of your information in certain circumstances, in which case we will not process your information for any purpose other than storing it; (f) request the deletion of your Personal Information from our records in certain circumstances. (vii) You have the right to receive your information in a structured, commonly used, machine-readable format, and if technically feasible, you have the right to have it transmitted to another controller without hindrance. This clause applies provided that your information is processed by automated means and that the processing is based on your consent, on a contract to which you are a party, or on pre-contractual obligations.

*Right to Object to Processing*
When your Personal Information is processed for the public interest, in the exercise of official authority vested in us, or for the purposes of our legitimate interests, you have the right to object to such processing by providing a reason relating to your particular situation to justify your objection. However, you should be aware that if your Personal Information is processed for direct marketing purposes, you can object to such processing at any time without providing any justification. To find out whether we are processing your Personal Information for direct marketing purposes, you can refer to the relevant sections of this document.

If you are a resident of the Syrian Arab Republic, you have certain data protection rights, and Al-Salam Company seeks to take the necessary steps to enable you to correct, amend, delete, or restrict the use of your Personal Data. If you would like to know what Personal Data we hold about you, or if you would like it deleted from our systems, please contact us. In some cases, you have the following data protection rights:

You have the right to request access to the Personal Information we store, and you have the right to access your Personal Information.
You have the right to request correction of any Personal Information you believe is inaccurate. You also have the right to request completion of any Personal Information you believe is incomplete.
You have the right to request erasure of your Personal Information under certain terms of this Policy.
You have the right to object to our processing of your Personal Information.
You have the right to request restriction of processing of your Personal Data. When we restrict the processing of your Personal Data, we may retain it but will not process it further.
You have the right to obtain a copy of the information we have about you in a structured, machine-readable and commonly used format.
You also have the right to withdraw your consent at any time if Al-Salam relies on your consent to process your Personal Information.
You have the right to file a complaint with a data protection authority regarding our collection and use of your Personal Information. For more information, please contact the local data protection authority in the Syrian economic region.

*Privacy Rights in Syria*
In addition to the rights described in this Policy, residents of Syria who provide Personal Information (as defined by law) to obtain products or services for personal, family, or household use have the right to request and obtain information from us, once in each calendar year, about the Personal Information we have shared, if any, with other companies for marketing purposes. If applicable, this information will include the categories of Personal Information and the names and addresses of the companies with whom we shared this Personal Information during the immediately preceding calendar year (for example, requests made in the current year will include information about the previous year). To obtain this information, please contact us.

Furthermore, residents of Syria have the right to opt out of the sale of their Personal Information, which may include selling, disclosing, or transferring it to another company or third party for monetary or other valuable consideration. To do so, please visit the "Do Not Sell" page or simply contact us.

*How to Exercise These Rights*
You may direct any requests to exercise your rights to Al-Salam Company via the contact information listed in this document. Please note that we may ask you to verify your identity before responding to these requests. Your request must include sufficient information to enable us to verify that you are the person you claim to be, or that you are an authorized representative. You must include sufficient detail to enable us to properly understand and respond to the request. We cannot respond to your request or provide you with Personal Information until we have verified your identity or authority to make such a request, and confirmed that the Personal Information relates to you.

*Children’s Privacy*
We do not knowingly collect any Personal Information from children under the age of 13. If you are under 13, please do not submit any Personal Information through the Website and Services. We encourage parents and legal guardians to monitor their children’s use of the Internet and to help enforce this Policy by directing their children not to provide any Personal Information through the Website and Services without their permission. If you have reason to believe that a child under the age of 13 has provided us with Personal Information through the Website and Services, please contact us. You must be at least 16 years old to consent to the processing of your Personal Information in your country (in some countries, we may allow your parents or guardian to consent on your behalf).

*Cookies*
The Website and Services use cookies to personalize your online experience. A cookie is a text file that is stored on your device’s hard drive by a web server. Cookies cannot be used to run programs or deliver viruses to your device. Cookies are uniquely assigned to you and can only be read by a web server within the domain that issued them to you.

We may use cookies to collect, store, and track information for statistical purposes, to operate the Website and Services. You have the option to accept or reject cookies. Most web browsers automatically accept cookies, but you can usually modify your browser settings to decline them if you prefer. If you reject cookies, you may not be able to fully utilize the features of the Website and Services. Click here to learn more about cookies and how they work.

*Do Not Track Signals*
Some browsers include a "Do Not Track" feature that signals to websites you visit that you do not want your online activity tracked. Tracking is not the same as using or collecting information in connection with a website. For the purposes of this Policy, "tracking" means the collection of personally identifiable information from users who use or visit a website or online service as they move across different websites over time. The way browsers send a "Do Not Track" signal is not yet standardized. As a result, the Website and Services are not yet set up to interpret or respond to "Do Not Track" signals sent by your browser. However, as described in more detail in this Policy, we do limit our use and collection of your Personal Information.

*Advertising*
We may display online advertisements, and we may share aggregated, non-personal information about our customers, which we or our advertisers collect through your use of the Website and Services. We do not share personally identifiable information about individual customers with advertisers. In some cases, we may use this aggregated, non-personal information to display targeted advertisements to the intended audience.

We may also allow certain third-party companies to help us tailor advertisements that we believe may be of interest to users, and to collect and use other data about user activities on the Website. These companies may display advertisements that place cookies and track user behavior in other ways.

*Affiliates*
We may disclose your information to our affiliates for the purpose of providing you with related or additional products and services. These companies will handle any information about you that we provide to them in accordance with the provisions of this Policy.

*Email Marketing*
We offer email newsletters that you can voluntarily subscribe to at any time. We are committed to keeping your email confidential, and we will not disclose it to any third party except as permitted in the "Use and Processing of Information" section, or for the purpose of using an external service provider to send these messages. We will retain information sent by email in accordance with applicable laws and regulations.

In compliance with the CAN-SPAM Act, all emails sent by us will identify the sender and provide clear information about how to contact us. You can unsubscribe from our newsletters or marketing messages by following the unsubscribe instructions included in these messages, or by contacting us. However, you will continue to receive essential transactional emails.

*Links to Other Resources*
The Website and Services contain links to other resources that we do not own or control. Please be aware that we are not responsible for the privacy practices of such other resources or third parties. We encourage you to be aware when you leave the Website and Services, and to read the privacy statements of each resource that may collect Personal Information.

*Information Security*
We secure the information you provide on computer servers in a secure, monitored environment, protected from unauthorized access, use, or disclosure. We take reasonable administrative, technical, and physical safeguards to protect the Personal Information we control and retain from unauthorized access, use, modification, or disclosure. However, the security of data transmission over the Internet or wireless networks cannot be guaranteed. Therefore, while we strive to protect your Personal Information, you acknowledge that: (a) there are security and privacy limitations of the Internet beyond our control; (b) the security, integrity, and privacy of any information or data exchanged between you and the Website and Services cannot be guaranteed; (c) such information and data may be viewed or tampered with by a third party during transmission, despite our best efforts.

*Data Breach*
In the event that we become aware that the security of the Website and Services has been compromised, or that users’ Personal Information has been disclosed to unrelated third parties as a result of external activities, including but not limited to security attacks or fraud, we reserve the right to take appropriate measures, including but not limited to investigation and reporting, as well as notifying and cooperating with law enforcement authorities. In the event of a data breach, we will make every effort to notify affected individuals if we believe there is a reasonable risk of harm to the user as a result of such breach, or if notification is required by law. In such an event, we will post a notice on the Website and send you an email.

*Changes and Amendments*
We reserve the right to modify this Policy or its terms relating to the Website and Services from time to time at our discretion, and we will notify you of any material changes in the way we handle your Personal Information. When we make any changes, we will update the Last Modified date at the bottom of this page. We may also notify you in other ways at our discretion, such as using the contact information you provided. Any updated version of this Policy takes effect immediately upon posting, unless stated otherwise. Your continued use of the Website and Services after the effective date of the revised Policy (or any other action specified at that time) constitutes your agreement to such changes. However, we will not use your Personal Information, without your consent, in a manner materially different from that stated at the time of collection.

*Acceptance of this Policy*
You acknowledge that you have read this Policy and agree to all its terms and conditions. By accessing and using the Website and Services, you agree to be bound by this Policy. If you do not agree to abide by the terms of this Policy, you are not authorized to access or use the Website and Services.

*Contact Us*
If you wish to contact us to learn more about this Policy or to contact us regarding any matter related to individual rights and your Personal Information, you may do so via the Contact Form .

This document was last updated on July 9, 2026

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